FAQ

You will need a valid National or International Driving Permit issued by a competent government institution that conforms to the format specified by the Driving license act. *Owners of a driver's license obtained outside Kenya must submit an official translation issued by the Kenya Automobile Federation or the relevant embassy.

Please make sure to contact the concerned station if you are going to arrive later than the specified pick-up time. Failure to contact the station will cause the reservation to be cancelled an hour after the scheduled pick-up time. The vehicle may also not be available anymore at the time of pick-up.

In the event that the customer causes an accident or defacement to the vehicle during the rental period, the user shall be required to pay the non-operation charge (NOC) as partial compensation for the loss of earnings incurred for repairs or cleaning, regardless of the degree of damage or the length of time required for repairs/cleaning. The non-operation charge (NOC) is different from the deductible (paid by the user) in the insurance and compensation system, which is applied in the event of accidents. Please note that this sum is to be paid even if you are subscribed to the Safety Package.

Yes. No restrictions are placed on the date of issuance of the driver’s license. We have a large-scale compensation system that beginner drivers can use to rent a vehicle without worries. People with little confidence in their driving skills are also welcome to use our services.

Yes. No age restrictions are in place. Anybody with a valid driver’s license can rent a vehicle.

No. Persons who will not drive the car can also make the reservation; however, they need to confirm first the driver of the vehicle before making the reservation.

Vehicles can be reserved six months in advance. Reservations can also be made 30 minutes* prior to pick-up if a vehicle is required at the last minute. *Some stations cannot accept reservations made 30 minutes or less prior to pick-up. *If the vehicle needs to be picked up within 30 minutes of the opening time of the station, the reservation must be made the day before, 30 minutes prior to the closing time.

Yes, as long as a vehicle is available in the station; however, we recommend making a reservation because no vehicle may be available during busy periods.

Yes, reservations can be cancelled. Please contact us as soon as possible if you wish to cancel your reservation. The reservation number issued when you made the reservation and the email address you registered at the time of reservation are required to cancel or make changes to your reservation.

Yes, reservations can be cancelled. Please contact us as soon as possible if you wish to cancel your reservation. The reservation number issued when you made the reservation and the email address you registered at the time of reservation are required to cancel or make changes to your reservation.

Yes. The reservation number issued when you made the reservation and the email address you registered at the time of reservation are required to make changes to your reservation.

A reservation cancellation fee pre-determined by the company may apply if you cancel your reservation. No fee shall apply if the cancellation is made at least seven days prior to the date of pick-up. The cancellation fee shall apply for those made six days or less prior to the date of pick-up.

We accept reservations for a rental period of one (1) month at most.